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Privacy Policy

This Privacy Policy applies to all products and services operated by Foster Towing Service and its related entities. We are committed to protecting your privacy and ensuring the security of your personal information.

What Information Do We Collect?

We collect information from you when you interact with our website, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The information you may be asked to provide includes:
  • Personal Details: Name, email address, mailing address, and phone number.
  • Payment Information: Credit card details and billing address (processed securely through our payment gateway).
  • Usage Data: Your computer’s IP address, browser type, referring/exit pages, the pages you visit on our site, the time spent on those pages, and other diagnostic data.
Additionally, our website may automatically collect certain information when you visit, such as:
  • Device Information: IP address, browser type, and operating system.
  • Browsing Activity: Pages visited, time spent on pages, and other interaction data.
  • Location Data: Geographic location based on IP address.
This information is used to enhance your experience, improve our services, and ensure the security of our website.

How Do We Use Your Information?

The information we collect may be used in the following ways:
  • To Personalise Your Experience: Tailoring our services to better respond to your individual needs.
  • To Improve Our Website: Continuously enhancing our website based on the information and feedback we receive.
  • To Improve Customer Service: Using your information to more effectively respond to your customer service requests and support needs.
  • To Process Transactions: Managing orders, payments, and other transactional activities.
  • To Send Periodic Emails: Sending updates, promotional materials, and other information related to your order or our services. You can unsubscribe from these emails at any time using the link provided in each email.
Important: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except for the purposes of:
  • Delivering Purchased Products or Services: Providing the requested services or products.
  • Administering Contests, Promotions, or Surveys: Managing these features on our website.
  • Collaborating with Trusted Third Parties: Sharing information with trusted partners who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
  • Compliance with Legal Requirements: Releasing your information when necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:
  • Secure Servers: Utilising secure servers with SSL (Secure Socket Layer) technology to encrypt sensitive information.
  • Data Encryption: Ensuring that all sensitive/credit information is transmitted securely and encrypted within our payment gateway providers’ databases.
  • Access Controls: Restricting access to personal information to authorised personnel only.
  • Regular Security Audits: Conduct regular audits and updates to our security protocols to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow), enabling the sites or service provider systems to recognise your browser and capture and remember certain information. We use cookies to:
  • Manage Your Shopping Cart: Remember the items you have added.
  • Understand Your Preferences: Saving your preferences for future visits.
  • Track Advertisements: Keeping track of advertisements and compiling aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Do We Disclose Any Information to Outside Parties?

No, we do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except for the abovementioned purposes. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Facebook

We use Conversion Tracking and Custom Audiences from Facebook. Third parties such as Facebook may use cookies, web beacons, and similar technologies to collect or receive information from your website and elsewhere on the internet and use that information to provide measurement services and target ads.

Google

We use Google Analytics’ third-party audience data such as age, gender, and interests to better understand the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on our website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

Opting Out

You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioural Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to the Foster Towing Service privacy policy.

How to Make a Complaint

You can file a complaint with us in writing about how we have handled your personal information. We will respond to the complaint within 30 days.

How to Contact Us

For more details on our privacy policy, please contact our team. Alternatively, you can reach us by: